delivery

orders below $600

​購買$600以下

orders above $600

​購買$600或以上

home delivery

​送貨上門

self-pickup

自取

hong kong

​香港

macau

​澳門

taiwan

​台灣

free delivery

​免運費​

free delivery

​免運費​

delivery fee will be charged by SF Express to customer upon receipt of parcel

​所有訂單將會以順豐速運到付形式寄出,顧客需在取貨時繳付運費。

charge upon receipt of goods

​運費到付​

charge upon receipt of goods

​運費到付​

for HK orders, customers can choose from the below delivery options:

1. SF Express
    - free delivery is applicable for both home delivery and self-pickup

2. Paratrooper Express

    - free delivery is only applicable for self-pickup

所有香港訂單均可選用順豐速運或傘兵速遞:

1. 順豐速運

   - 免運費適用於送貨上門及自取

2.傘兵速遞

   - 免運費只適用於自取

for macau and taiwan, all orders will be delivered using SF Express

我們均使用順豐速運寄送​到澳門及台灣

estimated delivery: 7-14 business days after placing orders

​預計送達時間:下單後7-14個工作天

 

remarks​ 備註:

self-pickup at SF store/EF locker/convenience store or Paratrooper pickup points

​可於順豐站/順便智能櫃/便利店傘兵速遞自取點取貨

please fill in your designated pickup location code and address in the address line during checkout

   (example: 852PCL Tseung Kwan O for SF Express or HK7317 Kwun Tong for Paratrooper Express)

​※請於結算時在地址欄輸入你所選的自取點點碼及地址

 (​例子:852CPL將軍澳 或 HK7317觀塘)

According to Taiwan customs’ requirements, parcels sent to Taiwan must present recipient’s ID card number or ROC Uniform ID number for customs clearance purposes. The personal information will only be used for the above stated purpose.

​依照台灣海關規定,寄往台灣快件需要提供收件人的身份證號/統一證號,信息將只用於快遞報關用途

 

​international shipping

​國際運送

we offer international shipping, please contact us for delivery details

我們提供全球運送,詳情請聯絡我們查詢

delivery terms & condit​ions

​運送條款及細則

Customers are responsible for loss of mail item or any risks involved during delivery. If there is any damage on the outer package, please do not open the parcel and report to the respective delivery company.

客人須自行承擔所有郵寄風險。收到包裹後如發現外包裝有任何損毀,請不要打開包裹及通知運輸公司。

Please contact us or the respective delivery company if you haven’t received your parcel 2 weeks after dispatch.

為確保客人的權益,如訂單發貨後兩星期後仍未收到包裹,請儘快主動聯絡我們或運輸公司查詢快遞狀況。

FAQs

Can I return or exchange an item? 可以退換貨嗎?


We are sorry that we do not offer any exchange or refund at the moment. If you have any concerns about your purchase, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours. We will not accept any cases after 3 days upon receipt of goods under any circumstances. (Example: If you receive the parcel on 16 Jan, please contact us on or before 19 Jan if you have any concerns about your purchase) 我們暫不設任何換貨或退貨服務。若客人對購買的貨品有任何疑問,請於簽收貨品後3日內聯絡我們(以快遞公司的派送紀錄為準),我們將於24小時內與您聯絡。如有逾期,任何情況下均不受理。 (例子:若客人在1月16日收到貨品,如對貨品有任何疑問,請於1月19日或之前聯絡我們)




What if I receive a faulty item? 收到瑕疵商品怎麼辦?


If you have any concerns about your items received, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours. We will not accept any cases after 3 days upon receipt of goods under any circumstances. 若客人對收到的貨品有任何疑問,請於簽收貨品後3日內聯絡我們(以快遞公司的派送紀錄為準),我們將於24小時內與您聯絡,我們將於24小時內與您聯絡。如有逾期,任何情況下均不受理。 Circumstances not considered as faulty 不屬瑕疵界定 Thread ends, unopened buttonholes, small stains (diameter/length within 3mm), mixed threads*, buttons that can be sewn back, asymmetry within a reasonable range, measurement varience within 1-3 cm, color difference, texture not as expected, natural scars/patterns/wrinkles/folds/dyes on real leather goods, wrinkles/folds caused during shipping, odors of the fabric/dye *mixed threads: mixed threads may appear during production process which cannot be avoided completely, please consider carefully before making a purchase 線頭、釦眼未開、些許脫線、極小的汙點(直徑/長度3MM以內)、雜線*、可縫回的釦子,合理範圍下不對稱、平放測量尺寸1-3cm的誤差、照片色差、材質想像不如預期、真皮製品的天然疤痕、壓紋深淺或染色深淺、運送擠壓皺摺、原布料或及其染劑的氣味。 *雜線:面料在紡織過程中可能會混有雜線,我們會仔細處理相對明顯的情況,但無法完全避免混線的出現,如介意請斟酌考慮。




What if my product is out of stock? 商品斷貨怎麼辦?


If your purchased item is out of stock, we will issue a full refund to your original payment method. The refund will normally appear in your account within 10 working days. 若您購買的商品出現斷貨情況,我們將會全數退款至您原本的付款帳戶。該筆退款款項一般會在10個工作天內顯示在您的戶口中。 You can also make an exchange instead. If the value of your exchange item is lower than the original, we will refund the balance; if the value is higher, you will have to pay back the balance. If the processing time (from placing order to dispatch) extends to 14 working days or above due to the exchange of products, no compensation will be made. 您亦可選擇換購其他商品,若您所換購之商品低於原本購買價格,我們將退回差額;如您所換購之商品高於原本購買價格,您則需要補回差額。若因換貨而需要重新訂購貨品導致下單至發貨時間延長至超過14個工作天,我們將不會對此作出任何補償。




What if I receive a wrong item? 收到錯誤商品怎麼辦?


If you receive a wrong item, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours.We will not accept any cases after 3 days upon receipt of goods under any circumstances. 若您收到錯誤商品,請於簽收貨品後3日內聯絡我們(以快遞公司的派送紀錄為準),我們將於24小時內與您聯絡。如有逾期,任何情況下均不受理。 After confirming the eligibility of your case, please send the wrong item back to our provided address using SF Express within 3 days. After checking the returned item, we will send you back the correct item. We will take charge of the round trips' shipping costs. 在確認您的查詢後,請於3日內以順豐速運到付形式把錯誤商品寄回我們提供的地址。檢查您退回的貨品後,我們將會把正確商品以寄付形式寄出。 All returned items must be new, unworn, undamaged, unwashed, with tags (if applicable), in its original packaging, with complete and undamaged accessories (if applicable), with no post-processing, with no odors such as odors of perfume, cigarette, body, detergent. If returned item does not fulfill the above requirement, we will not accept your return under any circumstances. Item will be returned to you using SF Express and you will be responsible for any costs and risks incurred. 退回之商品狀態必須為全新、未穿著過、無破損或污漬、未下水、未拆吊牌(如有)、包裝完好、商品配件齊全及沒有破損(如有)、不帶有商品加工、不附有香水/香煙/體味/洗衣液等附加氣味。 若退回之貨品不符合上述條件,任何情況下均不獲受理。商品將會以順豐速運到付形式寄回,客人需自行承擔因此所產生的任何費用及風險。




Do I have to pay taxes or tariffs? 我需要繳付關稅或進口稅嗎?


For delivery out of Hong Kong, customers are responsible for all taxes and tariffs, or any other additional costs incurred during delivery or customs. Customs regulations vary in different countries and regions, please check your region/country’s relevant customs regulations before placing an order. If you refuse to sign the package due to any reason (including refusing to pay relevant fees or to provide relevant documents), we will not issue any refund, resend a new parcel, or provide any kind of compensation. 有關寄往香港以外的訂單,客人須自行繳付關稅、進口稅或任何運送及海關的附加費用。海關條例因不同地區及國家而異,客人請於下單前自行查詢所屬地區及國家的相關海關條例。若客人因任何理由拒絕簽收包裹(包括拒絕繳付有關費用或提供相關文件),我們均不會為拒收訂單進行任何退款、重新投寄或任何形式的賠償。




What if I enter the wrong delivery information? 填錯了運送資料怎麼辦?


Please double confirm that the delivery information is correct before placing your order to ensure successful delivery. If you wish to change the delivery information, please contact us within 24 hours after placing your order. Customers are responsible for unsuccessful delivery or any additional costs incurred during delivery if the information is incorrect or if you have contacted us 24 hours after placing your order. 為確保運送成功,請客人確保填寫的運送資料正確無誤。若客人填寫的資料有誤,請於下單後24小時內與我們聯絡。若因資料有誤或客人在24小時後才聯絡我們修改資料,客人須自行承擔任何派送的風險、延誤及附加費用。




Are products under "in stock" section 100% available? 現貨專區內的產品是否一定有貨?


We will try our best to ensure the inventory level of products under "in stock" section is accurate. If the product you have purchased is not in stock, we will order the product for you automatically without prior notice. If you wish to confirm the inventory of "in stock" products, please contact us before making a purchase. 我們會盡力確保現貨庫存數量準確,若現貨庫存不足,我們將會自動為顧客進行訂購並不作另行通知。如欲查詢現貨產品,歡迎顧客在下單前先聯絡我們。




What if a product is out of stock and my order does not qualify for free shipping? 如因遇到貨品缺貨而導致訂單不符合免運費條件怎麼辦?


If your order does not qualify for free shipping due to shortage of stock, shipping fee will be charged to customers upon the receipt of goods. 若因貨品缺貨而導致訂單不符合免運費條件,該訂單的運費將以「到付」形式寄出,運費需由客人繳付。





have other questions or concerns?

click here to contact us!

free shipping

/on orders over $600 for hk & macau/