Pre-order items: 7-14 working days upon order cut-off day (every Sunday 9pm)
In stock items: 1-3 working days

*Working days: Monday - Friday, except public holidays

If your order contains both pre-order and in stock items, we will ship out the order together by default. If you wish to ship out the pre-order and in stock items separately, please contact us and we will process your order as soon as we can. Customers will have to bear the extra shipping costs even if the order is qualified for free shipping.

If pre-order items take longer than 14 working days upon order cut-off day to arrive, we will ship out the rest of the order first (if applicable). The extra shipping cost will be borne by us.

If pre-order items take longer than 21 working days to arrive, we will offer exchange or full refund for that item.

We are sorry that we do not offer any exchange or refund at the moment. If you have any concerns about your purchase, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours. We will not accept any cases after 3 days upon receipt of goods under any circumstances.

Items must be new, unworn, unwashed, and are in their original selling conditions with all the tags/packing/accessories (if applicable) intact to be qualified for any exchange/return.

Example: If you receive the parcel on 16 Jan, please contact us on or before 19 Jan if you have any concerns about your purchase.

Please double confirm that the delivery information is correct before placing your order to ensure successful delivery. If you wish to change the delivery information, please contact us within 24 hours after placing your order.

Customers are responsible for unsuccessful delivery or any additional costs incurred during delivery if the information is incorrect or if you contact us after 24 hours after placing your order.

If your purchased item is out of stock, we will issue a full refund to your original payment method. The refund will normally appear in your account within 10 working days.

Or you can make an exchange instead. If the value of your exchange item is lower than the original, we will refund the balance; if the value is higher, you will have to pay back the balance. If the processing time (from placing order to dispatch) extends to 14 working days or above due to the exchange of products, no compensation will be made.

If you have any concerns about your items received, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours. We will not accept any cases after 3 days upon receipt of goods under any circumstances.

Circumstances not considered as faulty:
Thread ends, unopened buttonholes, small stains (diameter/length within 3 mm), mixed threads*, buttons that can be sewn back, asymmetry within a reasonable range, measurement variance within 1-3 cm, color difference, texture not as expected, natural scars/patterns/wrinkles/folds/dyes on real leather goods, wrinkles/folds caused during shipping, odors of the fabric/dye
*mixed threads: mixed threads may appear during production process which cannot be avoided completely, please consider carefully before making a purchase.

Items must be new, unworn, unwashed, and are in their original selling conditions with all the tags/packing/accessories (if applicable) intact to be qualified for any exchange/return.

If you receive a wrong item, please contact us within 3 days upon receipt of goods (based on the delivery status provided by the respective delivery company). We will get back to you within 24 hours. We will not accept any cases after 3 days upon receipt of goods under any circumstances.

After confirming the eligibility of your case, please send the wrong item back to our provided address using SF Express within 3 days. After checking the returned item, we will send you back the correct item. We will take charge of the round trips' shipping costs.

All returned items must be new, unworn, undamaged, unwashed, with tags (if applicable), in its original packaging, with complete and undamaged accessories (if applicable), with no post-processing, with no odors such as odors of perfume, cigarette, body, detergent.

If returned item does not fulfill the above requirement, we will not accept your return under any circumstances. Item will be returned to you using SF Express and you will be responsible for any costs and risks incurred.

For delivery out of Hong Kong, customers are responsible for all taxes and tariffs, or any other additional costs incurred during delivery or customs. Customs regulations vary in different countries and regions, please check your region/country’s relevant customs regulations before placing an order. If you refuse to sign the package due to any reason (including refusing to pay relevant fees or to provide relevant documents), we will not issue any refund, resend a new parcel, or provide any kind of compensation.

We try our best to ensure the inventory level of products under "in stock" section is accurate. If the product you have purchased is not in stock, we will order the product for you automatically without prior notice. If you wish to confirm the inventory of "in stock" products, please contact us before making a purchase.

If your order does not qualify for free shipping due to shortage of stock, we will keep the original free shipping offer!